Customer Service + Inside Sales Representative in Trenton, Illinois

Warner Communications Corporation is actively hiring an experienced Customer Service/Inside Sales Representative in Trenton, Illinois to support the company’s Technical Service Department AND Sales Department. This person will be the friendly professional face and voice of Warner’s Trenton, Illinois office/service shop.

The ideal candidate for this position is a career-oriented customer service professional who is friendly, professional, well spoken and organized. Qualified candidates must have prior experience working in a similar role in an industrial/ office environment.

JOB DESCRIPTION

  • Answer the main phone line and handle inquiries
  • Greet and serve customers who are dropping off or picking up equipment
  • Schedule equipment repairs and service appointments for the Technical Service Department
  • Call customers to confirm orders, remind them about service appointments and give them status on repairs
  • Prepare presentations and proposals for the sales representatives
  • Call existing customers to sell additional equipment and/or services
  • Ensure the lobby/reception area is clean, professional
  • Order/stock office supplies as needed
  • Enter repairs and service appointments in the company’s scheduling software system – assist with any paperwork
  • Enter customer inquiries, requests and orders in the company’s CRM software system – assist with any paperwork

QUALIFICATIONS

  • Some level of college is preferred but a high school degree with relevant workplace experience will be considered
  • At least 5 years of experience working in an office environment
  • At least 5 years of experience in customer service, sales support and/or scheduling technical/industrial services
  • Prior experience using a CRM system (customer relationship management)
  • Proficient computer user: Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.), email, social media, Internet, etc.
  • Aptitude and interest in technology: devices, software and systems
  • Reliable transportation
  • Professional references

EMPLOYMENT BENEFITS

  • Competitive compensation
  • Health insurance
  • Paid time off
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