Customer Service/ Inside Sales Representative in St. Louis

Warner Communications Corporation is actively hiring an experienced Customer Service/Inside Sales Representative for our St. Louis headquarters location to support the company’s Technical Service Department AND Sales Department.

The ideal candidate for this position is a career-oriented customer service professional who is friendly, professional, well spoken and organized. Qualified candidates must have prior experience working in a similar role in an industrial/ office environment.

JOB DESCRIPTION

• Answer the main phone line and handle inquiries
• Greet and serve customers who are dropping off or picking up equipment
• Schedule equipment repairs and service appointments for the Technical Service Department
• Call customers to confirm orders, remind them about service appointments and give them status on repairs
• Prepare presentations and proposals for the sales representatives
• Call existing customers to sell additional equipment and/or services
• Ensure the lobby/reception area is clean, professional
• Order/stock office supplies as needed
• Enter repairs and service appointments in the company’s scheduling software system – assist with any paperwork
• Enter customer inquiries, requests and orders in the company’s CRM software system – assist with any paperwork

QUALIFICATIONS

• Some level of college is preferred but a high school degree with relevant workplace experience will be considered
• At least 5 years of experience working in an office environment
• At least 5 years of experience in customer service, sales support and/or scheduling technical/industrial services
• Prior experience using a CRM system (customer relationship management)
• Proficient computer user: Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.), email, social media, Internet, etc.
• Aptitude and interest in technology: devices, software and systems
• Reliable transportation
• Professional references

EMPLOYMENT BENEFITS

• Competitive compensation
• Health insurance
• Paid time off